Monaxa Customer Service & Contact
Support runs on email ([email protected]), live chat on the brand's site and a written complaint form.
Open an FxPro account →Monaxa publishes three contact routes: email to [email protected], live chat on its site and a written complaint form. The broker states a complaint submitted through the form is attended to within 48 hours. No support telephone number or opening hours are published, as published on monaxa.com and read on 15 September 2026.
Ways to contact Monaxa — and when to use each
All three routes are the broker's own. This site cannot see an account, and a question about a specific balance or a stalled withdrawal has to go to the brand directly.
| Channel | Best for | When |
|---|---|---|
| Email — [email protected] | Account, verification and withdrawal questions that need a written record | Written reply; the brand states complaint-form enquiries are answered within 48 hours |
| Live chat on the brand's site | Short questions where no record is needed | Opening hours are not published |
| Written complaint form | Formal escalation of a stalled withdrawal or a rejected document | The broker states the form is attended to within 48 hours |
No Malaysian telephone line is published for the brand. Contact runs through email ([email protected]), live chat on the broker's own site and a written complaint form, which the broker states is attended to within 48 hours. In MYT terms a complaint filed on Friday evening is answered on Sunday at the earliest, because that 48-hour window spans the weekend while the market itself is closed.
What response time the broker states for complaints
Within 48 hours, for a complaint submitted through the brand's form. That is the only published time commitment, and it belongs to that specific route — it does not extend to live chat or to ordinary email enquiries, and it is a commitment to respond rather than to resolve.
Opening hours for the chat are not published, nor is a support telephone number, as published on monaxa.com and read on 15 September 2026. Where a figure is not published, this page says so instead of quoting one.
Timing matters here: Malaysia sits on Malaysia Time (UTC+8) with no daylight saving, while the brand publishes no support hours at all — so there is no published window to plan a message around. The group lists a licence from the Financial Services Commission of Mauritius; which company in the group holds the account is named in the client agreement, and this page makes no claim about it.
Which questions need a written record
Anything that could turn into a dispute: a stalled withdrawal, a rejected verification document, a disputed charge on a position, or a complaint about execution. Email and the complaint form produce an artefact with a timestamp. Live chat, unless the transcript is saved, does not.
The rule of thumb is worth applying before the conversation rather than after: if the answer might need to be shown to someone later, it belongs in writing.
What to attach so the exchange does not run twice
Account identifier, the date and time of the event, what was expected and what happened, and any screenshot that shows it. For a verification rejection, add the document type submitted. For a stalled withdrawal, add when it was created and through which method.
Leaving any one of those four out is what turns a single message into a second round-trip.
What this site cannot answer, and why
This is an independent information site about Monaxa. It has no access to accounts, cannot see a balance, cannot unlock a login and cannot move a withdrawal. Any question about a specific account has to go to the broker's own channels.
There is a second thing worth separating here. The account buttons on this site open FxPro, a different broker that accepts clients from Malaysia. A question about an FxPro account goes to FxPro; a question about a Monaxa account goes to Monaxa. Neither goes to this site — the limits are set out in full on this site is not Monaxa.